Author Image

Hi, I am Enzo

enzobercasio

Customer Success Architect at Red Hat APAC

Customer Success Architect for OpenShift Cloud Services in APAC Region.

Project Management
Process-Oriented
Communication

Skills

Experiences

1
Customer Success Architect, OpenShift Cloud Services
Red Hat APAC

October 2021 - Present, Singapore

Red Hat is the world’s leading provider of enterprise open source solutions, including high performing Linux, cloud, container, and Kubernetes technologies.

Responsibilities:
  • Assisting customers to get started with Red Hat OpenShift on public cloud, integrate with their enterprise IT and migrate existing workloads.
  • Develop and maintain trust relationship with customers and partners, rapidly understanding customer’s business, technical needs and required outcomes.
  • Advocate for innovation and early adoption of cloud technologies.
  • Deliver technical and practical led engagements, translate technology-based concepts into actual customer implementable solutions.
  • Engage with Red Hat internal teams, customers and partners to ensure positive cloud technology on boarding experience.
  • Continuously stay up to date on and as Red Hat and ecosystem technologies change.

Senior System Administrator | Openshift Administrator
PCCW Solutions

September 2020 - October 2021, Singapore

PCCW Solutions is a leading IT services company in Hong Kong and Mainland China.

Responsibilities:
  • Maintain and support CRM System and its middleware, batch architecture and retail applications for StarHub.
  • POC for application and system incidents, closely monitor production system alerts.
  • Establish effective operational processes for micro-services implementation.
  • Maintain and upgrade 2 OpenShift Clusters (Production and Non-Production) and 3 Ansible Tower (Production, Non-Production and AWS).
  • Build, test, improve and maintain CI/CD Jenkins Pipelines for micro-services applications.
  • Implement automation and create Ansible playbooks.
  • Serve as GitLab Administrator, Siebel CRM Administrator and SME.
2

3
Lead System Analyst
Starhub Inc.

December 2012 - August 2020, Singapore

StarHub is a Singaporean telecommunications conglomerate and one of the major telcos operating in the country.

Responsibilities:
  • POC for Siebel Upgrade & Monitoring Replacement, Online Store Performance and Load Testing, OpenShift Implementation, Ansible Tower Set Up and Implementation, Ansible – CyberArk Vault Integration and Ansible – OpenShift implementation.
  • Define project scope & activity plans and coordinate with stakeholders on tasks, documentation, risks and issues.
  • Source for vendors, assess quotations to select vendor, prepare RFP and review contracts.
  • Monitor vendors’ deliverables and performances, and track invoicing & payment milestones.
  • Analyse data and perform tests, debugging, audits, disaster recovery and problem resolution.
  • Maintain and update technical documentation for software and systems.
  • Evaluate technology solutions and propose ideas to improve system operations.
  • Integrate and maintain IT systems, replace monitoring system for the CRM, including PoC, software procurement, design, test and implementation.
  • Test the system upgrade connection and install new applications in the implementation of the Siebel CRM upgrade.
  • Analyse data trends to identify threatening events/issues and create a capacity planning worksheet to consolidate metric data from different systems.
  • Conduct technical troubleshooting and debugging, assist with issues resolution and identify application design flaws to optimise SDLC.
  • Evaluate the application functions and design and make recommendations for change.

Siebel System Administrator
Emerio Globesoft Pte. Ltd.

November 2010 - November 2012, Singapore

Emerio Globesoft Pte. Ltd. is a technology services and outsourcing company in Singapore.

Responsibilities:
  • Siebel Administrator for StarHub’s CRM System, provide system support & maintenance, respond to system-generated events, monitor servers & components, processes and performance.
  • Maintain CRM system and its middleware, batch architecture and retail applications.
  • Analyse trends to identify events/issues that threaten the performance and conduct timely resolution & documentation.
  • POC for CRM annual audits, generate user access matrix & list for auditing purposes and ensure all audit recommendations and security standards are implemented.
4

5
System Analyst | Team Lead
Accenture Philippine Delivery Center

June 2006 - November 2010, Philippines

Accenture is a multinational professional services company that specialises in information technology (IT) services and consulting.

Responsibilities:
  • Lead the application maintenance and support for 2 Siebel CRM Implementations used in 11 European countries.
  • Perform daily system health checks to analyse and fix system-generated events and user-reported incidents.
  • Resolve incident on CRM, including database issues & inconsistencies and interface issues between SAP and Siebel CRM.
  • Review the problem management register and identify the root cause to plan the most effective resolution actions.
  • Collaborate with operation teams and users to create new functionality or modification/improvement on existing ones.
  • Oversee the offshore team’s daily operations and analyse the daily functionality of the CRM system and middleware applications.

Education

B.Sc. in Computer Science
Taken Courses
  • Java Programming
  • Database Systems
  • Visual Programming
  • Data Communication and Networking Technologies
  • Digital Design and Logic Switching
  • Advanced Database
  • Software Project Management with Quality Assurance
  • Structure of Programming Languages
  • Operating Systems
  • Computer Organization and Machine Language Assembler
  • Compiler Design and Implementation
  • Modelling and Simulation Theory

Projects

Kubernetes
Kubernetes
Contributor March 2018 - Present

Production-Grade Container Scheduling and Management.

e-raket
e-raket
Proponent Mar 2021 - Jun 2021

A Business Proposal for an online on-demand service listing platform for the underserved bluecollar market by connecting them directly to potential customers.

enzobercasio.com
enzobercasio.com
Owner Jun 2019 - Present

A personal portfolio and blog project using Hugo Toha theme.

Recent Posts

Certifications and Trainings

DevOps Engineering and Automation

This course aims to provide participants with an in-depth understanding of DevOps Engineering and Automation concepts, best practices and tools and Agile Continuous Delivery methods.

AWS Certified Cloud Practitioner
Amazon Web Services 17 June 2022

Earners of this certification have a fundamental understanding of IT services and their uses in the AWS Cloud. They demonstrated cloud fluency and foundational AWS knowledge. Badge owners are able to identify essential AWS services necessary to set up AWS-focused projects.

Microsoft Certified Azure Fundamentals
Microsoft 29 December 2021

Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure.

UX Design Bootcamp
Vertical Institute 10 July 2021 - 24 July 2021

This User Experience Design course teaches end-to-end UX skills where we learn to use new tools and concepts, and demonstrate all stages of the UX process from user research, information architecture, to prototyping and wireframing with Figma. Tools used are Trello, Miro and Figma.

Tackling the Challenges of Big Data
Massachusetts Institute of Technology 6 October 2015 - 17 November 2015

This is a four-week online course that tackles topics in big data ranging from data collection, storage and processing to analytics and visualization, as well as addressing a range of real world applications.

Project Management Best Practices | PMI Exam Prep
iKompass 17 April 2021 - 25 April 2021

This course is a PMP Exam Training where we learn the PMI way of implementing projects. This PMP course is aligned with the PMBOK Guide 6th Edition which is the official standard published by PMI. Participants are taken through the best practices in the following areas: Project Integration Management, Project Scope Management, Project Schedule Management, Project Cost Management, Project Quality Management, Project Resource Management, Project Communications Management, Project Procurement Management, and Project Stakeholder Management.

Business Analytics
EduPristine 24 January 2015 - 1 February 2015

This Business Analytics Program focuses on developing new insights and understanding of business performance based on data and statistical methods. It makes use of data, statistical and quantitative analysis, explanatory and predictive modelling and fact-based management to drive decision-making. In this course, we learned how to explore data to find new patterns and relationships (data mining), predict the relationship between different variables (predictive modelling, predictive analytics), predict the probability of default and create customer scorecards (logistic regression) and to solve business problems using analytics (in R language).

Achievements